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SummaryThe Patient Service Representative serves as the front line, initial face to face contact with the Institute’s patients and visitors. This position directly supports the patient flow by greeting and registering patients, scheduling appointments, collect payments, assist with administrative duties.
ExperienceA minimum of one year customer service experience, preferably in optometry or ophthalmology
Education RequirementsExperience with medical insurance plans is preferred
Ability to work in close contact with patients and co-workers in a caring, professional and competent manner
Must be able to multitask and handle high volume and stressful environment
Must be detailed oriented and able to maintain a high level of accuracy in data entry
Pleasant phone skills
Must be able to help elderly and poor sighted with necessary tasks
CPR Certification helpful, but not required
Essential Functions
Maintains a welcoming environment for patients, visitors and co-workers
greets each patient, visitor or co-worker appropriately
comforts patient by answering questions and communicating schedule delays
maintains a clean reception area and keeps magazines orderly and current
Provides assistance to technical staff and physicians
ensures that patient completes medical history updates annually and scan documents into group management system
Provides assistance to check out area
schedules follow up appointments
collects co-pays
runs collections report at the end of the day
Maintains patient records by obtaining, recording and updating personal and financial information
reviews patent demographic information for accuracy and updates with needed changes in address or phone numbers
acquires patient’s language, nationality and email address
Physical DemandsAbility to bend and stoop
Ability to perform data entry/keyboard
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Address: Suite 927 930 Kilback Radial, Candidaville, TN 87795
Phone: +8561498978366
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