Night Auditor / Front Office Agent - The Breakers Resort Inn - Virginia Beach, VA
Real Hospitality Group Virginia Beach, VA
Real Hospitality Group Virginia Beach, VA
5 months ago
See who Real Hospitality Group has hired for this role
Real Hospitality Group Virginia Beach, VA
5 months ago
- Report this job
Purpose for the Position: The Night Auditor / Front Office Agent will close the day, ensure all revenues, receipts, and ledgers are balanced , check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel's rooms division in anyway required to ensure complete guest satisfaction.
Benefits/Perks Of Working With UsUpon joining Real Hospitality Group, associates are offered competitive compensation, career growth opportunities, flexible access to wages, holiday, sick and vacation pay, health, dental and vision insurance, employer paid life, accidental death, and dismemberment insurance, an employee assistance program, a 401k, and many associate discount options.
The Night Auditor / Front Office Agent Essential Responsibilities
- Greet, register, and assign rooms to guests of the hotel.
- Verify customers' credit, and establish how the customer will pay for the accommodation upon check-in.
- Keep records of room availability and guests' accounts using computerized property management system.
- Perform simple bookkeeping activities, such as balancing receipts and revenues for the day, and perform income audit on all revenues posted (i.e., calculating restaurant checks and telephone charges to ensure proper revenues have been posted) prior to closing the day.
- Review accounts and charges with guests during the checkout process.
- Transmit and receive messages using telephones or telephone switchboards.
- Contact overnight housekeeping or maintenance staff when guests report problems.
- Make and confirm reservations.
- Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
- Record guest comments or complaints, referring customers to managers as necessary.
- Answer all incoming phones in three rings or less.
- Complete "bucket checks" to ensure all accounts are current and comply with standards established by the hotel's Controller and Front Office Manager.
- Compute bills, collect payments, and make change for guests.
- Issue room keys and escort instructions to bellmen.
- Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers.
- Contact housekeeping or maintenance staff when guests report problems.
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
To do this kind of work, you must be able to:
- Be an outgoing, welcoming personality for the Hotel.
- Use logical thinking and personal judgment to perform a variety of office tasks that require special skills and knowledge.
- Make decisions based on your own judgment and company policy.
- Follow instructions without close supervision.
- Speak and write clearly and accurately.
- Be available for work days, evenings, weekends and holidays.
Physical Demands: Lifting 10 lbs. maximum and occasionally lifting and/or carrying such articles as dockets, ledgers, and small tools. Walking and standing are required only occasionally. Reaching, handling, feeling, talking, hearing, and seeing.
Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75% or more of the time inside.
Math Skills: Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price, ratio and proportion, and percentages. Calculate surface, volumes, weights and measures.
Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects.
Relationships To Data, People And ThingsData: Compiling: Gathering, collating, or classifying information about data, people or things. Reporting and/or carrying out a prescribed action in relation to the information is frequently involved.
People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information. Includes giving assignments and/or directions to helpers or assistants.
Things: Operating-Controlling: Starting, stopping, controlling and adjusting the progress of machines or equipment. Operating machines involves setting up and adjusting the machine or materials as the work progresses. Controlling involves observing and turning devices to regulate reactions of materials.
Specific Vocational Preparation: Proficiency in Microsoft Office Professional with an emphasis on Word, PowerPoint and Excel to format and create professional documents to be used and distributed on the executive level. Candidate must have strong organizational skills and ability to prioritize duties to complete within required deadlines. Creativity to accomplish required tasks, such as documents being appealing to the eye, to find and research various information needed to complete and compile reports.
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Management and Manufacturing -
Industries
Hospitality
Referrals increase your chances of interviewing at Real Hospitality Group by 2x
See who you know
Get notified about new Night Auditor jobs in Virginia Beach, VA.
Sign in to create job alert
Similar jobs
-
Receptionist / Customer Service Assistant
Receptionist / Customer Service Assistant
Monique Lhuillier
Los Angeles, CA
-
Receptionist - State Farm Agent Team Member
Receptionist - State Farm Agent Team Member
State Farm Agent
Carrollton, TX
-
Front Desk Agent - Hotel Zetta
Front Desk Agent - Hotel Zetta
Sage Hospitality Group
San Francisco, CA
-
Receptionist - State Farm Agent Team Member
Receptionist - State Farm Agent Team Member
State Farm Agent
Coral Springs, FL
-
Receptionist - State Farm Agent Team Member
Receptionist - State Farm Agent Team Member
State Farm Agent
Pembroke Pines, FL
-
Front Desk Attendant
Front Desk Attendant
City of Moore, Oklahoma
Oklahoma City, OK
-
Receptionist
Receptionist
Oasis Moroccan Bath
Houston, TX
-
Receptionist - State Farm Agent Team Member
Receptionist - State Farm Agent Team Member
State Farm Agent
Winter Park, FL
-
Assistant Front Office Manager
Assistant Front Office Manager
Accor
Austin, TX
-
Front Desk Receptionist
Front Desk Receptionist
Jacksonville Beach, FL
-
Front Desk Agent (Fulltime & Seasonal) $19-$21/hr Edgartown, MA
Harbor View Hotel
Massachusetts, United States
-
Front Desk Agent - Part Time (19.00/Hour)
Front Desk Agent - Part Time (19.00/Hour)
Sage Hospitality Group
Denver, CO
-
Receptionist - State Farm Agent Team Member
Receptionist - State Farm Agent Team Member
State Farm Agent
Culver City, CA
-
Hotel Front Desk Clerk
Hotel Front Desk Clerk
Lark Hotels
Hunter, NY
-
Overnight Front Desk Agent at The Ritz-Carlton, Chicago
Overnight Front Desk Agent at The Ritz-Carlton, Chicago
Sage Hospitality Group
Chicago, IL
-
Virtual Front Desk Receptionist (Entry Level)
Virtual Front Desk Receptionist (Entry Level)
Vegas Venture Planners
Chicago, IL
-
Receptionist
Receptionist
Mercedes Benz of North Palm Beach
West Palm Beach, FL
-
Receptionist - State Farm Agent Team Member
Receptionist - State Farm Agent Team Member
State Farm Agent
Lemont, IL
-
Receptionist - State Farm Agent Team Member
Receptionist - State Farm Agent Team Member
State Farm Agent
Denton, TX
-
Front Office Agent - Full Time ($26.00)
Front Office Agent - Full Time ($26.00)
Hyatt Regency
Santa Clara, CA
-
Receptionist - State Farm Agent Team Member
Receptionist - State Farm Agent Team Member
State Farm Agent
Morristown, TN
-
Receptionist - State Farm Agent Team Member
Receptionist - State Farm Agent Team Member
State Farm Agent
Ocala, FL
-
Receptionist - State Farm Agent Team Member
Receptionist - State Farm Agent Team Member
State Farm Agent
Waxahachie, TX
-
Receptionist - State Farm Agent Team Member
Receptionist - State Farm Agent Team Member
State Farm Agent
Fort Walton Beach, FL
-
Receptionist - State Farm Agent Team Member
Receptionist - State Farm Agent Team Member
State Farm Agent
Daly City, CA
-
Front Desk Agent: Hotel Landing
Front Desk Agent: Hotel Landing
Sage Hospitality Group
Wayzata, MN
-
Front Desk Attendant
Front Desk Attendant
AIRE Ancient Baths
Chicago, IL
People also viewed
-
Receptionist - State Farm Agent Team Member
Receptionist - State Farm Agent Team Member
State Farm Agent
Western Pines, FL
-
Front Desk Receptionist - Admin Assistant
Front Desk Receptionist - Admin Assistant
Los Angeles, CA
-
Front Desk Representative
Front Desk Representative
Hampton Inn and Suites Downtown Owensboro/Waterfront
Owensboro, KY
-
Front Desk Agent - Hotel Theodore - $21.75
Front Desk Agent - Hotel Theodore - $21.75
Hotel Theodore
Seattle, WA
-
Front Office Agent $17.00
Front Office Agent $17.00
Hotel Emma
San Antonio, TX
-
Assistant Front Office Manager
Assistant Front Office Manager
Four Seasons Hotels and Resorts
New York, NY
-
Front Desk Clerk
Front Desk Clerk
Comfort Inn
Alpharetta, GA
-
Receptionist - State Farm Agent Team Member
Receptionist - State Farm Agent Team Member
State Farm Agent
Bloomfield Hills, MI
-
Front Desk Receptionist
Front Desk Receptionist
ExtensisHR
New York, NY
-
Home Health Front Desk Clerk
Home Health Front Desk Clerk
Desire Home Care
Riverside, CA
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub